🔁 Return & Refund Policy
At DupePerfumeseg, your satisfaction is our priority. Please read this Return & Refund Policy carefully before making a purchase.
📦 1. Returns
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You may return products within 7 days of receiving them.
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To be eligible, items must be unused, unopened, and in their original packaging and condition.
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We do not accept returns for opened or used products.
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Personalized or custom-made items are non-returnable.
📧 2. How to Initiate a Return
To request a return:
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Email us at info@dupeperfumeseg.com or call/WhatsApp us at +201010766552.
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Provide your order number and the reason for return.
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Once approved, you will receive instructions for sending the item back.
🚫 3. International Orders
Currently, we do not accept international orders. However, we are working on making this option available soon.
🚚 4. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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If you cancel an order after it has been shipped, both the shipping and return costs will be deducted from your refund.
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Only the cost of standard delivery is refundable. Additional charges for express shipping are non-refundable.
💰 5. Refunds
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Refunds are issued within 14 days of receiving the returned goods or proof of return shipment.
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Refunds will be processed to the original payment method.
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If the returned item shows signs of use or damage, a deduction may be applied.
🔄 6. Cancellations
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Orders may be cancelled before shipping for a full refund.
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If an order has already been dispatched, cancellation is still possible, but shipping and return charges will apply.
🛠️ 7. Faulty or Damaged Products
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If you receive a defective or incorrect product, please contact us immediately.
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Send proof (e.g., photos) via email to info@dupeperfumeseg.com or WhatsApp +201010766552 within 48 hours of receiving your order.
📌 Important Note
This Return & Refund Policy applies only to purchases made on our official website: dupeperfumeseg.com.
For purchases made through third-party sellers (e.g., Amazon, Noon), please refer to their individual return policies.